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Salesforce Certified OmniStudio Consultant Sample Questions (Q29-Q34):

NEW QUESTION # 29
A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains 5 child FlexCards inside the state of the parent FlexCard.
How many different data sources can be configured using FlexCards in this scenario?

A. 0
B. 1
C. 2
D. 3

Answer: D

NEW QUESTION # 30
A company is designing a new console for contact center agents. The cards in the console need to display the following:
* "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?

A. Using card filter and a single FlexCard with multiple flyouts
B. Using card session variables and a single FlexCard with multiple flyouts
C. Using card session variables and multiple FlexCards
D. Using card filter and multiple FlexCards

Answer: C

NEW QUESTION # 31
Which element allows a user to retrieve data from a single field and display it in a dropdown list?

A. Lookup
B. Calculation Action
C. Select
D. DataRaptor Extract Action

Answer: A

NEW QUESTION # 32
A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers

A. Guide users through complex processes
B. Display a 360° view of the customer
C. Allow customers to enter bill payment information
D. Display different actions based on context

Answer: A,B

NEW QUESTION # 33
A business has a project that must be completed soon in order to meet important deadlines. However, the developer on the project has left the company, and the new team on the project has decided to use OmniStudio tools. The development work completed so far was done using APEX code. The new team must complete the project following these guidelines:
* Minimize implementation time
* Ensure end-user processes are as simple as possible
* Find a way to ensure optimal UX
In this scenario, what two actions should the consultant recommend to the project team' Choose 2 answers

A. Replace existing APEX using DataRaptors and HTTP Actions
B. Use existing APEX classes as data sources
C. Implement FlexCards and OmniScripts for the front-end
D. Create new LWC templates for branding and styling

Answer: A,C

NEW QUESTION # 34
......

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